Privacy policy

Last updated: September 2026

Global Card Hub respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, sign up for marketing communications or contact us.

1. Who we are

Global Card Hub is a trading name operated by:

Global Card Hub
Business address: Byron Halls, Byron Street, Bradford, United Kingdom
Email: hello@globalcardhub.com

For the purposes of applicable UK data protection law, we are generally the data controller for the personal information we collect and use in connection with our business.

2. Information we collect

Depending on how you interact with our website, we may collect the following information:

Information you provide to us

This may include:

  • Your name
  • Email address
  • Billing address
  • Delivery address
  • Telephone number, where provided
  • Order and purchase information
  • Information you provide when contacting us
  • Marketing preferences
  • Any other information you voluntarily provide

Information collected automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This may include:

  • IP address
  • Browser and device information
  • Pages viewed
  • Products viewed
  • Website interactions
  • General location information
  • Information about how you use our website

The information collected depends on the cookies, Shopify features, apps and other technologies active on our store.

3. How we use your information

We use personal information for purposes including:

Processing and fulfilling orders

We use your information to:

  • Process your purchase
  • Take payment
  • Process and fulfil your order
  • Arrange delivery
  • Send order and delivery updates
  • Deal with returns, refunds and customer service enquiries

Running and improving our website

We may use information to:

  • Operate and maintain our website
  • Improve the shopping experience
  • Understand how customers use our website
  • Detect and prevent fraud, misuse and security issues
  • Troubleshoot technical problems
  • Improve our products and services

Customer service

We use information you provide when contacting us so that we can respond to your questions, deal with problems and provide assistance with your order.

Marketing

If you choose to receive marketing communications from us, we may use your email address to send you information about Global Card Hub, including:

  • New products
  • Special offers
  • Promotions
  • Seasonal campaigns
  • Other marketing communications

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at hello@globalcardhub.com.

We will not send marketing communications where you have withdrawn your consent or otherwise objected to receiving them, except where we are legally permitted to contact you for another purpose.

4. Our legal bases for processing your information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to provide products or services you have ordered, process your payment, fulfil your order or communicate with you about your purchase.

Legal obligation – where we need to process information to comply with legal, accounting, tax, regulatory or other legal requirements.

Legitimate interests – where processing is necessary for legitimate business purposes, such as operating and improving our website, preventing fraud, maintaining security and managing our customer relationships, provided those interests are not overridden by your rights.

Consent – where we ask for your permission to process information for a particular purpose, such as certain marketing communications or non-essential cookies.

Where we rely on consent, you can withdraw your consent at any time.

5. Who we share your information with

We may share personal information with trusted third-party service providers where necessary to operate Global Card Hub and provide our services.

These may include:

Shopify

Our online store is operated using Shopify. Shopify provides the ecommerce platform used to operate our website, process orders and support checkout and customer account functionality.

Shopify may process information such as customer contact details, order information, payment-related information, device information and website activity as necessary to provide its services.

Shopify’s own privacy practices are explained in its privacy documentation. (Shopify Help Center)

Prodigi

We use Prodigi as our print-on-demand production and fulfilment partner.

When you place an order, we may provide Prodigi with information necessary to produce and fulfil your order, such as the products ordered, your name and delivery address.

This information is used to manufacture and fulfil your purchase.

Klaviyo

We use Klaviyo for certain email marketing and customer communication activities.

If you subscribe to our marketing communications, your email address and relevant customer information may be processed by Klaviyo to help us send emails, manage subscriptions and understand engagement with our marketing communications.

Payment providers

Payments are processed through payment providers made available through our Shopify checkout.

We do not normally have access to your full payment card details.

Payment providers process payment information in accordance with their own privacy policies and security requirements.

Other service providers

We may also use other trusted providers where reasonably necessary to operate our business, such as website, technology, analytics, customer service, security, accounting or professional service providers.

We only share information where there is a legitimate reason to do so and where appropriate safeguards are in place.

6. Cookies and similar technologies

Our website uses cookies and similar technologies.

Cookies are small files placed on your device that can help websites operate, remember preferences, understand website usage and, where permitted, support marketing or advertising activities.

Some cookies are essential for the website and checkout to function.

Other cookies may be used for analytics, functionality or marketing purposes.

Where applicable, we will ask for your consent before placing non-essential cookies or using similar technologies that require consent.

You can manage your cookie preferences through the cookie controls provided on our website.

Shopify provides customer privacy and cookie-management features that can be configured through the Shopify admin. (Shopify Help Center)

7. Email marketing

If you sign up to receive marketing emails from Global Card Hub, we will use the information you provide to send you those communications.

Marketing emails may include information about products, offers, promotions and other updates.

You can unsubscribe at any time by clicking the unsubscribe link in a marketing email.

Unsubscribing from marketing communications will not prevent us from sending important service communications relating to an order you have placed, such as order confirmations or delivery information.

8. Order and transactional communications

When you place an order, we may need to contact you about your purchase.

These communications may include:

  • Order confirmations
  • Payment information
  • Delivery updates
  • Changes affecting your order
  • Refund or cancellation information
  • Customer service communications

These are service-related communications and are separate from marketing emails.

9. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we keep information depends on the type of information and why we need it.

For example, we may retain order and transaction information for as long as necessary to:

  • Complete and administer your purchase
  • Deal with refunds, returns or complaints
  • Meet accounting and tax requirements
  • Meet other legal or regulatory obligations
  • Establish, exercise or defend legal claims

Marketing information may be retained while you remain subscribed to our marketing communications or until you unsubscribe, subject to any legal requirements.

When information is no longer required, we will take reasonable steps to securely delete it or anonymise it.

10. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Where we use third-party providers, we expect them to maintain appropriate security measures for the information they process on our behalf.

11. International transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

This may include using recognised adequacy arrangements or appropriate contractual safeguards where required.

Shopify, for example, explains that international transfers of UK personal data may be protected through mechanisms such as contractual safeguards and adequacy arrangements. (Shopify)

12. Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

  • Ask for access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict how we use your information in certain circumstances
  • Object to certain types of processing
  • Withdraw consent where processing is based on consent
  • Request certain information in a portable format where applicable

These rights are subject to certain legal exceptions and conditions.

If you wish to exercise a data protection right, please contact:

hello@globalcardhub.com

We may need to verify your identity before completing certain requests.

The ICO confirms that individuals have rights including access, rectification, erasure, restriction, portability and objection, although the exact application depends on the circumstances. (ICO)

13. Complaints

If you have a concern about how we use your personal information, please contact us first at:

hello@globalcardhub.com

We will do our best to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

14. Children’s privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information without appropriate permission, please contact us so that we can review the situation.

15. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

We recommend checking this page periodically for the latest version.

17. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Global Card Hub
Byron Halls, Byron Street, Bradford, United Kingdom
Email: hello@globalcardhub.com

We will aim to respond to privacy enquiries within a reasonable timeframe and in accordance with applicable data protection requirements.