Refund policy

Last updated: September 2026

At Global Card Hub, we want you to be happy with your purchase. If there is a problem with your order, or you simply change your mind, please contact us and we will be happy to help.

Returns if you change your mind

When you purchase from Global Card Hub online, you have the legal right to cancel your order within 14 days of receiving your goods, without needing to give a reason.

If you wish to cancel your purchase, please contact us at:

Email: hello@globalcardhub.com

Once you have notified us that you wish to cancel, you must return the goods to us within 14 days.

The goods should be returned in their original condition and with reasonable care taken to prevent damage during return.

You may be responsible for the cost of returning an item if you change your mind. We recommend using a suitable postal service and obtaining proof of postage.

Once we receive the returned goods, we will process your refund within 14 days.

Where you are entitled to a refund following cancellation, we will refund the standard delivery charge you originally paid. If you selected a more expensive delivery option, we will refund only the cost of our standard delivery service.

If the value of the goods has been reduced because they have been handled more than was reasonably necessary to inspect their condition, we may be entitled to make a deduction from the refund.

Faulty, damaged or incorrect items

Your statutory consumer rights are not affected by this policy.

If your card arrives:

• damaged
• faulty
• defective
• incorrectly printed
• materially different from the product description
• or you receive the wrong item

please contact us at hello@globalcardhub.com as soon as possible.

Please include your order number, a brief description of the issue and, where possible, clear photographs of the item and packaging.

We will assess the issue and, where appropriate, arrange a replacement or refund.

If an item is faulty, not as described or otherwise does not meet your legal rights, you will not be required to bear the reasonable cost of returning the item.

Under UK consumer law, goods must be as described, of satisfactory quality and fit for purpose. Nothing in this policy limits or excludes your statutory rights. (GOV.UK)

Items that cannot be returned

The 14-day change-of-mind cancellation right does not apply to certain types of goods, including personalised or custom-made products.

At present, Global Card Hub does not offer personalised or customised cards, so our standard greeting cards are generally covered by the 14-day cancellation right described above.

If we introduce personalised products in the future, different cancellation rules may apply to those products.

Cancelling an order before dispatch

If you contact us to cancel an order before it has been dispatched, we will do our best to stop the order where possible.

Because our cards are made to order, production may begin shortly after an order is placed. If production or fulfilment has already started, we may not always be able to cancel the order before dispatch.

You will still retain any cancellation rights that apply to you under UK consumer law.

Refunds

Approved refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Where a refund is due following a valid cancellation, we will process it within the timeframe required by law.

Please note that once we have processed a refund, the time it takes for the funds to appear in your account can depend on your bank or payment provider.

How to request a return or refund

Please email:

hello@globalcardhub.com

Please provide:

• Your full name
• Order number
• Reason for the return or refund, where applicable
• Details of the item(s) concerned
• Photographs if the item is damaged, faulty or incorrect

We will respond with the next steps.

Standard Cancellation Form

If you wish to cancel your order under your 14-day cancellation right, you may use the following wording:

To: Global Card Hub

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:
Goods ordered:
Date ordered:
Date received:
Customer name:
Customer address:

Date:

Please send your completed cancellation request to:

Email: hello@globalcardhub.com

Contact us

If you have any questions about returns, refunds or your order, please contact us at:

Global Card Hub
Email: hello@globalcardhub.com

Your statutory rights as a consumer are not affected by this policy.